Business Analyst Manager

Posted 5 months ago

Manager / Grade 8

Business Partnership, Process Innovation and Automation

Head Implementation

To manage, supervise, and lead a team of business analysts and oversee their work.
The primary role is to identify, analyze, and document business requirements, as well as evaluate existing business processes and systems to identify areas for improvement before IT solution is designed and implemented to ensure the final solution meets business objectives. The team would be spread across all line of business i.e. Life, Group and Digital Transformation. Besides this the person would also be responsible for supporting the PMO team to manage and negotiate with the business sponsors. This person would also act as the second line of defense for the Head Implementation.


Leading a team of business analysts, setting clear expectations, and providing guidance
and mentorship to ensure that the team delivers high-quality work.

  • Analyzing complex business problems and developing innovative solutions that align with business goals.
  • Conducting research and analyzing data to identify trends and patterns that can inform business decisions.
  • Documenting business requirements, including functional and non-functional
    specifications, and ensuring that they are clearly understood by all stakeholders.
  • Developing and maintaining project plans and timelines to ensure that projects are
    completed on time and within budget.
  • Working collaboratively with other departments, including IT, marketing, and finance, to ensure that business objectives are being met.
  • Monitoring and reporting on project progress to senior management and stakeholders,
    including identifying risks and issues that could impact project delivery.
  • Ensuring that all work is completed in accordance with relevant policies, procedures, and standards, including regulatory requirements.
  • Keeping up-to-date with industry trends and best practices to ensure that the business is operating efficiently and effectively.
  • Review the Requirement Analysis Document (RAD) to ensure solution provided by vendor meets the business needs.
  • Provide guidance to business users in preparing and reviewing test plans to ensure
    completeness to reduce post-production issues.
  • To take lead and work with business users and application developers to resolve issues
    during User Acceptance Testing (UAT) and pre-production activities. This includes
    coordinating cross-departmental user testing, review of test results to ensure technical
  • solution meets the business requirements.
  • Participate in the PMO activities and help in resource and timeline planning and support PMO teams in the project management.
  • Manage and supervise the administrative work for the department i.e. budgeting and
    overall management.
  • Supporting and managing the vendors that the departments have to work with, negotiating and finalizing the scope of work, managing procurement processes and legal documentation.
  • Support and participate with Head Implementation in all the meetings and advise on
    critical decision-making processes.
  • Will be responsible to a large extent for managing the department in the absence of the Head of Implementation.
  • Providing feedback and updates to the senior management on departmental progress.
  • Participate in the core committees in the absence of the Head of Implementation to support business continuity.
  • Work as a team leader and mentor to all the teams reporting and non-reporting to this role.
  • Support and manage gaps with the other stakeholders and support building relations with them.


Minimum Qualification:

  1. Degree in Business Admin with IT.


  1. Minimum 5 or more years of experience as business analyst in a life insurance
  2. Exposure to life insurance products (Individual / Group / Digital Transformation)
  3. Should be excellent in negotiation skill in relation to costing and time as a part of PMO function.

Key Skills:

  1. Analytical Thinking
  2. Innovation & Change
  3. Problem Solving & Decision Making
  4. Planning & Organizing
  5. Communication
  6. Customer Orientation
  7. Business Sponsor Management

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